Frequently asked questions

Plan ahead by reading our handy FAQs below

What are the opening times?

The congress runs from Monday, 22 June to Thursday, 25 June.

Check-in times each day are as follows:

Monday 22 June

10:00 AM – 6:00 PM Check-in and badge collection

Tuesday 23 June

08:30 AM – 9:30 AM Check-in and badge collection

Wednesday 24 June

08:30 AM – 9:30 AM Check-in and badge collection

Thursday 25 June

09:00 AM – 10:00 AM Check-in and badge collection

What does a general pass include?

A general pass ticket grants you access to the exhibition hall and all sessions (excluding the Business Summit) from 22 June through to the end of the event on 25 June. Please note that travel, accommodation and meal arrangements are not included, so you will need to organise these at your own expense.

What does an Industry pass include?

An Industry pass grants you access to the exhibition hall and all Asia-Pacific Sustainability Business Summit sessions, plus all congress sessions from 22 June through to the end of the event on 25 June. Please note that travel, accommodation and meal arrangements are not included, so you will need to organise these at your own expense.

Do I need a visa to enter Indonesia?

Most delegates will need to apply online for an electronic visa (B1 Tourist; visa on arrival) via the Official e-Visa Website for Indonesia. Learn more.

All speakers and exhibitors will require a specific visa to enter Indonesia. The application process will be handled by our local operations team in Jakarta.

Is there a mobile app for the event?

Our free mobile app allows you to:

access your ticket and QR code
view the up-to-date agenda
connect with other delegates
create a personalised agenda
view our partners and exhibitors

How to download the app:

Head to the App Store or Google Play and search for Times Higher Education Events.
Log in with the email address linked to your ticket and click " confirm with magic link".
Return to the THE Events app and select Global Sustainable Development Congress.
Turn on notifications to receive important messages and updates during the event.

At the event

What is the dress code?

We ask our delegates to wear conservative attire. Regular business or business casual clothes are suitable.

Where can I eat?

Lunch, refreshments, tea, coffee and soft drinks will be available to purchase at the venue. Water will be available for free from coolers throughout the venue.
For evening dining, there are plenty of restaurants near BSD City to suit a range of tastes and budgets. Read our guide for recommendations and things to do in the city.

Will wi-fi be available?

Free wi-fi will be available at the venue, with connection details displayed at the check-in desk. Delegates wishing to stay connected throughout their time in Indonesia are advised to buy an eSIM before travelling or buy a physical SIM card at the airport.

Will the event be streamed online?

The event will not be streamed online. If you are unable to attend in-person and would still like to experience the congress, filmed recordings of the main plenary keynotes will be available to purchase via our website after the event.

Around Jakarta and Indonesia

What is the main language?

Bahasa Indonesia is spoken by more than 94% of the population, but it is the primary language of only 20% of the population. Javanese (Jawa) is the most common primary language, spoken by over 30% of the population.

Which currency can I use?

Indonesia’s currency is the Indonesian rupiah (IDR), with notes in denominations of 1,000, 2,000, 5,000, 10,000, 20,000, 50,000 and 100,000. While most shops and restaurants accept credit cards, it is still a good idea to have some cash on you (especially small change). ATMs are easily accessible in most shopping malls, high streets and banks.

Which plug socket is used?

Indonesia uses type C and F plug sockets. The standard voltage is 230 V at a frequency of 50 Hz. We recommend bringing a universal adapter.

Are there data roaming charges?

You will need to check the exact charges with your network provider, but most international delegates will incur high data roaming charges. We recommend buying an eSIM via Airalo, which gives you 3GB of data for 7 days for US$8. Use our referral code TIMESH7718 for US$3 off. We recommend checking that your phone supports eSIMs before making your purchase.

Is tap water safe to drink?

Tap water in Indonesia is generally deemed not safe for direct consumption. While some areas may have better water quality than others, it is safer to drink bottled water away from the venue. At the congress venue, water coolers will be provided with water that is safe to drink.